The making use of online booking systems has quickly become adopted by medical facilities and hospitals. It has provided doctors, their staff, and patients with an easy way of booking appointments with just a few clicks. With the use of a web-based medical appointment system, the issue of reminders, cancellations, bookings, re-bookings, and follow-ups can easily be taken care of.
But, how does the web-based medical appointment system work? The procedure is quite simple. If you are already part of the medical patient portal, then you will access the website with your password and username. After that, follow the following procedures.
Select a convenient time
Pick a time when you are not working and don’t have dedicated family time. Also, ensure that it doesn’t interfere with your hobbies or leisure time. Rest time is also part of a healthy routine. In a web-based medical appointment, you will see an interface with a calendar list. This shows when you can set your appointment. Patients can always select which is most convenient according to the unlimited time slots in that week or month.
Ensure you get a confirmation
You will receive a confirmation from a member of staff or the specific doctor/ physician selected. Wait until you get a call or e-mail about the scheduled appointment. If it’s commended, then you go to the next step.
Get a reminder
Make sure you are offered an automatic appointment reminder service so that you will not be a no-show and experience any form of compensation fee. Be careful about missing appointments, as it can bite you in the back in the future.
Checking on D-DAY
Clients use the attached link on the appointment reminder service to log into the virtual visit. The doctor confirms the log-in of the consumer and allows them in. Then, the appointment begins.
Advantages of a Web-based medical appointment system
What medical facilities love about this method is that no-shows are reduced. There is no wasting another person’s time. The no-show consequences and fees are clearly indicated in the policies before you agree to the appointment. This makes sure that the patient commits to the meeting and shows up with no fail. Doctors love this feature because of the convenience and assurance that it will offer a great experience to the customer. You can also read more here about medical billing for a better understanding
Disadvantages of a Web-based medical appointment system
Despite this great advantage, we should know the disadvantages of this method of communication. This method requires significant infrastructure in purchasing the hardware and software. A large investment of money will be required to move toward new centralized web-scheduling systems.
Secondly, the technology lacks the flexibility of dealing with cases that are not fully predefined. The rules are not strict but particularly tailored to the patient and physician’s needs. This means there is a bit of slack in how productive healthcare can be.
Lastly, due to the lack of personal touch, people may feign false claims of urgency or emergency while booking appointments. This corrupts the legitimacy of the technology interface and may lead to false claims.